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Ecobank Privacy Policy

At Ecobank, we value the trust you place in us to protect your personal information. While new technologies have dramatically changed the way information is gathered, used and stored, preserving customer trust and the confidentiality of personal information at Ecobank remains a core objective.

We believe it is important to make clear to our customers how information is being used at Ecobank, the benefits such use provides, and the protections put in place against unauthorized access and use. We respect your privacy and the confidentiality of your personal information, and we appreciate the opportunity to do business with you.

What We Collect

The non-public personal customer information we collect includes registration details for our research newsletter (optional) and statistical data on how visitors use the site.
How We Use This Information for Everyday Business Purposes

This information is used to inform our strategy to develop the website, and is not shared with any parties outside the bank. We do not, and will not, share customer information with non-financial companies for the purpose of allowing them to market their products and services to our customers. We do not disclose any non-public personal information about our customers to any other third parties, except as permitted or required by law.

How We Use This Information for Everyday Business Purposes

This information is used to inform our strategy to develop the website, and is not shared with any parties outside the bank. We do not, and will not, share customer information with non-financial companies for the purpose of allowing them to market their products and services to our customers. We do not disclose any non-public personal information about our customers to any other third parties, except as permitted or required by law.

How We Protect Your Information

We have developed strong security measures to protect customer privacy. We restrict access to non-public personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your non-public personal information.

If you decide to deregister from our newsletters, we will continue to adhere, as required by law, to the Bank’s current privacy policies and practices. If you have requested to be removed from marketing communications/lists, it is your responsibility to alert Ecobank of a subsequent change of address, because the address is a necessary component for identifying customers who choose not to receive marketing communications.

The Ecobank Group

Ecobank Transnational Incorporated

2365, Boulevard du Mono

BP 3261

Lomé (Togo)

Phone: (228) 22 21 03 03 / 22 21 31 68

Fax: (228) 22 21 51 19

Contact us